Returns and Refund Policy

This policy explains returns, refunds, and cancellations for Haptic orders. Haptic is not a pharmacy and does not dispense medication. Prescriptions are fulfilled by Manifest Pharmacy, as host pharmacy, or a participating pharmacy in its network, as applicable. For any issue, contact our patient care team at +1 (516) 928-7084 or support@haptichealth.com.

Prescription Medications

State and federal pharmacy rules generally do not allow prescription medications to be returned once dispensed. After a prescription has been dispensed or fulfillment has materially begun, the order cannot be returned or exchanged and is not refundable, except as described below or where required by law.

Nonprescription Products

Haptic does not currently sell nonprescription or over the counter products. If that changes, applicable return terms will be posted here.

Damaged Medication

If your medication arrives damaged, contact us promptly after delivery with your order number and photos. Do not use damaged medication. We will review the issue with the dispensing pharmacy and, if confirmed, arrange an appropriate remedy such as a replacement.

Incorrect Medication or Fulfillment Errors

If you receive a medication, strength, or quantity that does not match your prescription, do not take it and contact us right away. We will work with the dispensing pharmacy to investigate and, if an error is confirmed, arrange a corrected fulfillment or other appropriate remedy.

Suspected Temperature Compromise

Some medications have storage or temperature requirements. If a package arrives in a condition suggesting the medication may have been exposed to temperatures outside its labeled requirements, do not use it. Contact us promptly so we can review it with the dispensing pharmacy.

Lost or Delayed Shipments

Transit times vary by carrier, weather, and location. If tracking shows no movement for an extended period, or your package does not arrive at the address you provided, contact us. We will work with the carrier and pharmacy to locate it. If a package is confirmed lost, we will review the order and work with the pharmacy on a reshipment or other appropriate remedy. Packages marked delivered to the address you provided are reviewed case by case.

Provider Denial After Clinical Review

A licensed clinician decides whether treatment is appropriate. If the clinician does not approve a prescription, no medication is dispensed. Contact us about the status of your order and any refund that may apply.

Cancellation Before Fulfillment

You may cancel before your prescription is sent for fulfillment by signing in to your member account or contacting us. Cancellation stops future renewals.

Cancellation After Fulfillment Has Begun

Once a prescription has been dispensed or fulfillment has materially begun, the current order cannot be canceled or refunded. Canceling will still stop future renewals.

Three Month Subscription Charges

Haptic plans offered as three month subscriptions are paid in full up front for the three month term. Not every Haptic product uses this billing model; the terms shown at checkout for your selected plan control. For example, a three month subscription plan advertised at $129 per month is charged as $387 at checkout for the full three month term. These plans renew automatically every three months for another full three month term, charged in full, until canceled. To avoid the next renewal charge, cancel before the renewal date. Canceling prevents future renewals but does not retroactively refund the current three month term or a prescription already dispensed or in fulfillment, except where required by law or expressly provided in this policy. See our Terms of Use.

Contact

Haptic Health, LLC, doing business as Haptic
340 Third Street
Castle Rock, CO 80104
Email: support@haptichealth.com
Phone: +1 (516) 928-7084